New carpet? Professional cleaning may help maintain your warranty!

If you’ve recently had new carpet installed, chances are that your purchase came with some sort of warranty. These warranties contain all sorts of stipulations in order to remain valid, but one requirement they tend to share is that your carpet must be cleaned and cared for regularly. Two of the biggest carpet manufacturers in the country – Shaw Floors and Mohawk Flooring – word their requirements slightly differently, but the overall gist is the same…

shaw residential carpet warranty brochure-1


Periodic professional cleaning of the overall carpet is highly recommended. The frequency of overall cleaning may vary depending on the level and type of traffic and the conditions to which your carpet is exposed. This may range from as little as 6 months to 24 months between cleanings. Your carpet should be properly cleaned at least once every 24 months to maintain its appearance and useful life.

Shaw recommends only hot water extraction**…utilizingcarpet cleaning products, equipment, and systems certified through the Carpet and Rug Institute’s Seal of Approval*** Program. These products are listed at www. Warning: Non-approved cleaning products and topical treatments, applied by you or by a professional carpet cleaner, may result in damage to your carpet that will not be covered by your warranty.

Shaw recommends that professional service be performed by an IICRC certified firm*. Locate a professional cleaner through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) at 1-800-835-4624 or Cleaning by other professional services may result in damage that will not be covered by your warranty.  – Shaw Residential Carpet Warranty Brochure, page 6.

Maintain your carpet according to Mohawk requirements in the section of this brochure labeled “Carpet Care and Guidelines”, including having a minimum of one (1) professional cleaning every 18 months using cleaning products, equipment, systems and services specified/certified with the Carpet and Rug Institute Seal of Approval***. (Visit for a complete list of certified products.) You must show proof of cleanings in the form of a bill, invoice, or statement for cleaning services. – Mohawk Carpet Warranty Brochure, page 9.

mohawk carpet warranty brochure-1

If you’ve recently had new carpets installed and would like to uphold your warranty requirements, we’re here to help! Our expert technicians will test your carpet beforehand to determine the proper cleaning method and will do as much as they can to get your carpets as clean as they’re going to get. We will ensure that your furniture and newly-cleaned carpets maintain their integrity by placing foam pads under any furniture that may come into contact with the carpets until they’re completely dried.  Lastly, we can provide Scotchgard protection that comes with a 6-month spot and spill guarantee – we will return to your home free of charge to re-clean any Scotchgard-protected areas that face new stains within this time-frame. Additional services include deodorization, allergen treatment, and anti-microbial treatment for mold prevention.

Our spring specials run through the end of May, so be sure to check them out!

*We are an IICRC certified firm.

**Woodard specializes in the hot water extraction method, but will clean your carpet with the appropriate method for its type.

***Our products are certified with the Carpet and Rug Institute Seal of Approval

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