Smoke and Fire Damage Restoration of Contents

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Cleaning Fire Damaged Contents With An Ultrasonic Cleaner

Smoke and fire damage restoration is a critically important part of getting people’s lives back in order after they have experienced a house fire. Many people don’t know that careful content restoration can often save most fire damaged items.  This content restoration process not only saves and returns the treasured belongings to their owners, but it also reduces the insurance cost of the loss, as the restoration process often costs only about 30% of the replacement value.

At the site of the fire, Woodard’s technicians carefully inventory and pack the items, bringing them to our state-of-the-art fire damage restoration facility, the ContentCare Centersm to be deodorized, cleaned and restored to their earlier condition. The items we rescue vary, ranging from important documents and photos, to memorabilia, furniture, appliances, and electronics.

On the surface, other fire restoration companies appear to offer similar cleaning services, yet they often clean with outdated techniques, using just compressed air, solvents, rags and brushes. This “one size fits all” approach to cleaning everything from TVs to kitchen appliances fails to recognize how each item would respond best to the content restoration process.

For Woodard, this old-school practice is simply not acceptable. Instead, we have developed many different cleaning methods that are specific to the type of item we are restoring from fire or smoke damage.

Some smoke damage is addressed through a deodorizing process, then many items are given a thorough cleaning at a large ultrasonic cleaning station, which removes soot and grime. These items are carefully dried and repacked until they are set out for viewing with the owner and their insurance carrier.

Electronics are quickly taken to a dedicated cleaning area, where electronic restoration specialists disassemble, clean, dry and reassemble each item. At Woodard you can feel secure leaving your electronics in the hands of our experts, who are using the same strict smoke damage and fire restoration methods and equipment as the U.S. Department of Defense.

But it doesn’t stop there. Woodard has some of the best upholstery restoration experts. They analyze the upholstery to determine if a wet or dry cleaning would be most appropriate, then they clean it accordingly.  We also dry and help protect documents and photographs by placing them in a controlled drying room that circulates warm dry air to completely dry the items. Not only that, but document reprocessing is also offered on-site.

If you experience smoke or fire damage, ask yourself if you want a “size fits all” cleaning approach, or customized care.  Woodard’s restoration efforts cost no more than the old-school approaches, yet our restoration efforts save more original items, reducing the cost of the insurance claim, while returning more items to their owners.  Woodard is a preferred provider for insurance carriers, and our surveys show that our customers are incredibly satisfied with our approach.

Fire Restoration Expert Advises Homeowners on Fireplace Safety

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Every year, our fire restoration crews set out to the scene of disastrous house fires.  In the best-case scenario, only a few valuables are damaged by heat and smoke, while in many cases, extensive damage is found.  A leading cause of these fires is the mishandling of fireplaces and other heating units.

It’s getting chilly outside, and homeowners will soon begin filling the air with the smell of wood burning in their fireplaces.  As a fire restoration expert, I urge you to take all necessary precautions to enjoy a toasty home.

According to the United States Fire Administration, more than one third of Americans use fireplaces, wood stoves, and other fuel-fired appliances as a source of heat in their homes. Heating fires, the administration says, account for 36 percent of residential home fires every year. Our fire restoration crews can often attest to this fact.

Chimney fires occur when carbon deposits and smoke residues accumulate on the walls of the chimney.  This chimney build up is called creosote, and it can be ignited easily by fire sparks.

As a fire restoration expert, there are some tips I’d like to share with homeowners to prevent future fires.

- First, make sure to inspect and clean your chimney and other heating sources often. The National Safety Council recommends that frequently-used chimneys be swept thoroughly at least twice a year. Remove buildup from smoke, and call a chimney-cleaning specialist who can clean hard-to-get places.

- While burning a fire, open glass doors to make sure the fire receives enough air to for the fire to combust completely. This keeps creosote from building up in the chimney. Once the fire is out, make sure to close the glass doors.

- Do not just throw anything into the fire. Some people will use any wood found outside in the yard to start a fire. Use only seasoned hardwood. Moist wood accelerates creosote buildup.

- Fire logs should always be stored away from the house, so they do not become a fire hazard. Store the firewood at least 30 feet away from home.

- Many fires start at the roof. Make sure to clear the area near the chimney on the roof any debris.

- Of course, install smoke alarms on every level of the house, test the batteries and make sure the alarms work, at least once or twice a year.

As a fire restoration expert, I hope these tips help you enjoy your fireplace without the problems often associated with the season.

  

By Ray Ramos, Operations Manager, Fire Restoration Services

Woodard’s Fire and Smoke Restoration Service

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An important part of Woodard Cleaning & Restoration is our fire and smoke restoration service line. This department specializes in the cleaning, deodorization and restoration of structures and contents following a fire. 

Typically, our fire and smoke restoration technicians would come to your home or business immediately after a fire, where we inventory and carefully pack-out all of the contents from an affected area.  We bring these items to our warehouse for deodorizing, detail cleaning, and finally reviewing with the owner and insurance provider.  After the items have been cleaned in our ContentCare Centersm they are stored in fire resistant vaults and moved back when you are ready to retake possession (this is often delayed after a fire, allowing time to rebuild).

Our fire and smoke restoration technicians also provide structural cleanings and deodorization after a fire or water loss.  To deodorize, we use several tools, including…

  • Air Scrubbers (used to remove airborne particulates)
  • Ozone Treatments (equipment that creates ozone, which destroys odor molecules and bacteria)
  • Thermal Fogging (vaporizing a masking solution to attack foul odors where they reside)
  • Hydroxl Treatments (similar to Ozone Treatments, destroying odor molecules)
  • Anti-Microbial Solutions (kills existing microbial growth, which emits the “mold” scent)

We also use advanced equipment to clean structures, including Cryo-Blasting, which uses dry ice as a blasting medium to quickly and gently dislodge soot from porous materials.   

Other high-tech attractions at the ContentCare Centersm include…

  • O’Dell electronic cleaning system (same system used by the military to keep their electronics working in dirty environments)
  • Ultrasonic Cleaning (large stainless steel vats utilizing ultrasonic sound waves through a cleaning solution to eliminate dirty build-ups)
  • Wash Bays (used to power wash appliances, etc)
  • Ozone Rooms (used for content odor elimination)
  • Upholstery cleaning stations (where Woodard’s experts apply their craft)
  • Independent cleaning stations (for hand-cleaning special items)
  • Document drying and reprocessing rooms
  • New packout and workflow processes, including bar-code inventory control and replacement cost estimating
  • Viewing rooms for content owners, insurance adjusters and Woodard representatives to view the cleaning results
  • Storage in fire resistant vaults

Since this department handles so many different tasks, training is very important to us. We utilize rigorous training protocols and method sheets, which have provided significant improvement in efficiency and accuracy of task completion.

Our ContentCare Centersm has equipment not found anywhere else within hundreds of miles of our location.  Woodard offers the most advanced fire restoration solutions in the Midwest, and has the largest fully-trained staff providing these services. 

By:  Ray Ramos, Fire Operations Manager