Case Studies

Situation/Background

On a bitterly cold winter evening, a sprinkler line froze and broke in the attic of this 5 year-old facility, releasing thousands of gallons of water into three residential units. 

Since this 165-unit center was operating at near capacity, two of the affected residents had to be temporarily moved to a nearby hotel, adding to the urgency of completing the restoration quickly and returning all residents back to their units.

Response

Woodard was on-site within 30 minutes of receiving the initial call, to assess the situation.  A project manager and seven technicians were quickly dispatched to begin the restoration process.  

Certainly, the health and welfare of residents is a key consideration in how Woodard addresses all restoration work.  In assisted living facilities like this, health considerations take on additional importance.

Solution

Working through the night, water was extracted, and the third floor ceiling and insulation was removed.  Additionally, second floor ceilings were accessed, as were select walls and cabinets, aiding the drying efforts. 

By morning, the carpet was cleaned and antimicrobials were applied.  Air movers, dehumidifiers, and air scrubbers were utilized to enhance drying efforts and to protect the health of residents. 

All structural drying was completed within three days, followed by a quick and full reconstruction of each affected unit, with all residents quickly returned to their personal rooms. 

The residents, the center’s management, and the maintenance crew of this facility were all impressed with the speed and quality of work provided by Woodard - leading up to residents resuming their normal activities in a very short period of time.  As stated by Linda, the facility director, “I was very impressed with how quickly Woodard got here, and I am very happy that you got my residents back in their homes so fast!  You guys are great.”

With more than 130 well-trained technicians, the equipment necessary to handle any size loss, and a fast response time, Woodard stands ready to assist with any fire, smoke or water restoration project.